- McDonald’s General Manager Job Description
- Company: KTL Restaurants LLC | Haynie Holdings LLC | Haynie Management
- Position: General Manager
- Reports To: Area Supervisor / Ownership
- Job Type: Full-Time – Salaried (45–50 Hours Per Week Required)
Job Summary
As a General Manager, you are the leader of your restaurant. You are responsible for running a high-performing business by overseeing daily operations, developing and mentoring the management team, and ensuring consistent execution of McDonald’s systems, standards, and expectations. You drive performance across all areas, including customer service, staffing, training, food safety, labor, and profitability. This role requires a full-time commitment of 45 to 50 hours per week , including some nights, weekends, and holidays.
Key Responsibilities
- Must be at least 18 years of age
- Lead all aspects of restaurant operations, including customer satisfaction, food safety, and employee performance
- Build and develop a strong leadership team (1st Assistant, Shift Leaders, and Crew)
- Create a positive, inclusive, and productive team culture
- Maintain full compliance with all McDonald’s standards, procedures, and training programs
- Analyze business performance (labor, sales, controllables) and execute improvement strategies
- Ensure consistent delivery of Gold Standard food quality and guest experience
- Hire, train, coach, and discipline employees in accordance with company policies
- Execute scheduling, inventory, truck orders, and maintenance planning
- Lead health inspections, McDonald’s evaluations (e.g., EcoSure), and community relations
- Communicate effectively with Area Supervisor, Owners, and key company personnel
Qualifications
- Must be 18 years or older
- You must be a person with strong communication and organizational skills
- You must have experience in leading individuals and enforcing company policies and health standards
- You must be accountable and dependable in managing operations and staff
- Minimum 2 years of McDonald’s management experience or equivalent in QSR/hospitality
- Strong leadership and decision-making skills
- Ability to manage and motivate a diverse team in a high-paced environment
- Understanding of labor controls, food costs, and operational performance metrics
- Must be reliable, results-driven, and committed to excellence
- Must be available to work 45–50 hours per week, including evenings and weekends
Workplace Violence Policy
KTL Restaurants LLC, Haynie Holdings LLC, and Haynie Management maintain a strict zero-tolerance policy regarding workplace violence. The following are strictly prohibited:
- Acts or threats of physical violence
- Verbal abuse, bullying, or intimidation
- Possession of weapons on company property
- Destruction of company or personal property
All incidents must be reported immediately. Violators will face disciplinary action up to and including termination, and may be reported to law enforcement. Safe, Respectful, and Inclusive Workplace Policy: We are committed to a safe, respectful, and inclusive workplace for all employees, customers, and partners. We will not tolerate:
- Discrimination or harassment of any kind
- Offensive behavior or retaliation against employees who report misconduct
- Behavior that compromises team culture or employee safety
Managers are expected to model professionalism and promote a positive work environment at all times.
Equal Employment Opportunity
We are an Equal Employment Opportunity employer. All employment decisions are made based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, veteran status, or any other protected category under applicable law.
Franchisee Disclaimer
This job is for a position in a restaurant owned and operated by an independent franchisee , not McDonald’s USA. KTL Restaurants LLC is your employer of record and is responsible for all hiring, firing, supervision, discipline, training, and staffing. McDonald’s USA has no involvement in your employment application, interview process, or hiring decisions .