We are seeking an HVAC Dispatcher and Customer Service Representative on behalf of a client in the Greater Baltimore area. This role supports daily operations by coordinating service schedules, communicating with customers and technicians, and ensuring efficient workflow across service and installation activities. The position is based in an office and showroom environment.
Responsibilities
• Provide professional and responsive customer service via phone and in person
• Answer incoming calls and manage customer inquiries and service requests
• Schedule work with customers and organize the service calendar in a logical, efficient manner
• Coordinate with service and installation technicians while keeping customers informed of updates
• Support technicians with parts ordering, scheduling coordination, and price verification
• Contact new leads and schedule appointments accordingly
• Maintain accurate customer records using company software
• Assist visitors in the showroom when needed
• Manage the on-call schedule and notify technicians of assigned rotations; participate in rotating nights and weekends (required)
• Understand and reference service price book and service contract agreements
• Perform general office duties including filing, sorting, greeting customers, and administrative support
Requirements
• Professional and courteous telephone manner
• Ability to manage multiple conversations and tasks simultaneously
• Strong prioritization skills and ability to work in a fast-paced environment
• Detail-oriented with strong organizational skills
• Comfortable using computer systems and office software
• Strong interpersonal skills, including communication and problem solving
• HVAC service dispatching experience (3+ years required)
Schedule
• Full-time
• Rotating weekends
• On-call participation required
Compensation and Benefits
• $18.00 – $25.00 per hour (based on experience)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (8 days)
• Flexible scheduling options
• Positive and collaborative team environment
Work Location
• Timonium area, Greater Baltimore, MD — in person