About the Role
As a People Operations Program Manager, you will oversee a diverse range of People-focused programs to support our continued growth. You will play a key role in driving continuous improvement of processes & controls while ensuring an exceptional employee experience.
What You’ll Do
- Lead Cross-Functional People Programs: Drive high-impact initiatives across the employee lifecycle, with a strong emphasis on compliance, operational excellence, and elevating the overall employee experience. Ensure programs are globally aligned yet locally adaptable.
- System & Compliance Governance: Design, launch, and manage internal compliance campaigns-including mandatory trainings, policy acknowledgments, and audit processes-by leveraging systems and data-driven oversight. Ensure timely execution, rigorous tracking, and alignment with key stakeholders.
- Vendor & BPO Management: Oversee external partnerships with vendors and BPO providers, ensuring service excellence through well-defined SLAs, robust data insights, and proactive relationship management to continuously optimize performance.
- Data-Driven Decision Making: Monitor and analyze operational data, service metrics, and KPIs to identify trends, surface inefficiencies, and implement improvements that streamline HR operations and enhance service delivery.
- Scalable Solutions & Enablement: Build intuitive tools, templates, process documentation, and communication strategies to ensure operational scalability and long-term sustainability of people programs.
- Stakeholder Engagement & Collaboration: Partner closely with global shared services and subject matter experts to co-design and implement solutions. Cultivate trusted relationships with internal stakeholders to ensure programs are employee-centric and strategically aligned.
- Feedback & Reporting: Deliver meaningful insights and actionable feedback to senior leadership, highlighting opportunities to improve policies, processes, compliance health, and the employee journey.
- Project Leadership: Lead global and regional projects from planning through execution, ensuring cross-functional coordination and delivery of measurable outcomes aligned with strategic business priorities.
Basic Qualifications
- 4+ years of experience in Human Resources with a strong focus on shared services and/or HR operations
- Bachelors Degree
- Demonstrated expertise in project and program management, with a proven track record of leading strategic initiatives across global organizations
Preferred Qualifications
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- Experience with Oracle HCM, AI tools, vendor management, and compliance operations
- In-depth knowledge of local HR practices, policies, and programs across diverse regions.
- Excellent communication, presentation, and influencing skills, with the ability to engage stakeholders at all levels.
- Skilled in managing complex, cross-functional projects while effectively balancing competing priorities and timelines.
- Strong problem-solving, critical thinking, and analytical skills, with the ability to turn data into actionable insights.
- Experience with HRIS platforms, data analytics, business intelligence tools, and lean process improvement methodologies (e.g., Six Sigma).
- Proven ability to build and manage vendor relationships, including contract negotiation and performance evaluation.
- Prior experience applying change management principles to support large-scale organizational initiatives.
Working knowledge of AI tools, including ChatGPT and Google Gemini, with the ability to apply them to enhance HR operations, productivity, and strategic planning.
For Chicago, IL-based roles: The base salary range for this role is USD$102,000 per year – USD$113,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$113,000 per year – USD$125,500 per year. For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.